Terms of Service
Effective Date: September 2026 · Governed under the Consumer Protection (E-Commerce) Rules 2020 & Indian Contract Act 1872.
1. Platform Operations & Seller Verification
Paazhakoodai operates a hyperlocal fruit marketplace connecting verified local orchards (Pollachi, Salem, Nilgiri, Coimbatore) with consumers. All sellers undergo FSSAI licensing validation and quality review before listing products.
2. 30–45 Minute Express Delivery Terms
Express delivery is valid within designated Coimbatore pincodes (641001 to 641050). Estimated delivery time is calculated using localized OpenStreetMap routing algorithms. Weather anomalies, monsoon conditions, or road blockages may extend delivery up to 60 minutes with real-time SMS updates.
3. Freshness Guarantee & Replacement Policy
Doorstep Quality Guarantee
If fruits delivered arrive damaged or unsatisfactory, customers can initiate an instant replacement or refund request via the My Orders tab or by contacting customer support within 2 hours of delivery.
4. Payments & Refunds
Payments processed via Razorpay (UPI, Net Banking, Cards) are encrypted and secure. Cash on Delivery (COD) requires OTP confirmation at the doorstep. Refunds for cancelled orders are processed back to the original source within 24–48 hours.