Privacy Policy & Data Protection Statement
Last updated: September 2026 · Governing entity: Ekalai iTechnologies Pvt Limited, Coimbatore, Tamil Nadu, India.
DPDP Act 2023 Compliance Statement
Paazhakoodai complies with the Digital Personal Data Protection (DPDP) Act 2023 (Indian Privacy Legislation enacted by the Parliament of India) and ISO/IEC 27001 Information Security Management Systems standards. We act as a Data Fiduciary for Indian consumers and orchard partners.
1. Information We Collect
To fulfill orders within 30 to 45 minutes across Coimbatore, we process limited personal data upon explicit user consent:
Full name, 10-digit mobile number, verified email address, delivery addresses, and landmark instructions.
Coimbatore delivery zones (Peelamedu, RS Puram, Gandhipuram, Saravanampatti) for route dispatch.
Order history, payment references via Razorpay (UPI, card tokens), and customer support logs.
GSTIN, PAN, bank details, and vehicle registration for verified orchard sellers and delivery riders.
2. Purpose of Processing & Consent Mechanism
Under Section 6 of the DPDP Act 2023, data is processed solely for specified, lawful purposes: order routing, issuing tax invoices, FSSAI compliance reporting, and sending SMS transaction notifications (OTP login, order status, OTP delivery verification).
3. Rights as a Data Principal (DPDP Act 2023)
Right to Access
Request a summary of personal data being processed and third parties with whom data is shared.
Right to Erasure
Withdraw consent at any time and request permanent deletion of your customer profile.
Grievance Redressal
Submit grievances directly to our designated Data Protection Officer (DPO) in Coimbatore.
Data Protection Officer (DPO) Contact
Ekalai iTechnologies Pvt Limited, 142 Avinashi Road, Peelamedu, Coimbatore - 641004
Email: dpo@paazhakoodai.in · Phone: +91 98765 43210